Awards and accolades
Rotorua District Council aspires to be the very best local authority in New Zealand. Every aspect of the council’s work is carried out with the overarching aim of achieving excellence for our customers – the residents and businesses of Rotorua district.
‘Lean Thinking’ is a highly regarded international business model for continuous improvement and this concept has been adopted by the council with the goal of improving customer service while at the same time minimising costs and other resources.
One way of assessing how well we are doing with this objective is through independently conducted surveys of residents’ perceptions about the council carried out annually by National Research Bureau.
Another indicator that Rotorua District Council is performing up amongst the best councils in the country is that of independent national awards presented to the council or to staff members – often from organisations made up of peers in various disciplines and specialist sectors.
Following is a list of some of Rotorua District Council’s more recent awards and accolades.
- Rotorua’s reputation for hosting world-class events was recognised on a
global scale with the city receiving an International Festivals and Events
Association (IFEA) World Festival and Event City Award, which is sponsored
internationally by Visa.
- Our team won the 2013 ALGIM Local Government Customer Service Team of the Year Award, while Online Coordinator Margaret Cunningham received the 2013 ALGIM Professional Development Award.
Rotorua Museum has received a TripAdvisor hospitality certificate of excellence award, acknowledging its inclusion among the top performing 10 per cent of TripAdvisor listed businesses worldwide.
RDC finalists in the online services awards
The Redwoods/Tokorangi Forest is the recipient of an international Green Flag Award in the programme’s inaugural year in Australia and New Zealand. The Parks Forum’s Green Flag Award is a worldwide programme which assesses the quality of parks across a number of categories, a number of categories, including safety, quality of the facilities, management of the environment and historical features, and as great places for people to play and recreate.
- National runner up title for RDC website and online services in ICT Local Government Awards.
NZ Recreation Association award title of “Fellow” to RDC Parks & Recreation Manager Garry Page.
Highly commended award for RDC Youth Spaces project from NZ Recreation Association.
NZ Recreation Association’s Ian Galloway Memorial cup for excellence in parks industry to Walter Miller.
NZ Institute of Surveyors’ Award of Excellence for RDC’s Whakarewarewa Forest and Redwoods fabric map developed with Canmap Hawley Ltd.
Supreme Award in the Association of Local Government Information Management's Customer Service Awards' ‘Building Organisational Capability’ category for RDC's ‘Lean Thinking’ programme at the Aquatic Centre.
‘Ultimate Local Government Customer Service Centre’ award in the NZ Society of Local Government Managers’ Local Government Excellence Awards.
Inaugural Trust Power Rotorua Youth Community Spirit Award for RDC Swimstation Instructor Kelsey Horne.
Page reviewed: 18 Sep 1:57pm