Rotorua Lakes Council aspires to be the very best local authority in New Zealand.  Every aspect of the council’s work is carried out with the overarching aim of achieving excellence for our customers – the residents and businesses of Rotorua district.

‘Lean Thinking’ is a highly regarded international business model for continuous improvement and this concept has been adopted by the council with the goal of improving customer service while at the same time minimising costs and other resources. 

One way of assessing how well we are doing with this objective is through independently conducted surveys of residents’ perceptions about the council carried out annually by National Research Bureau.  

Another indicator that Rotorua Lakes Council is performing up amongst the best councils in the country is that of independent national awards presented to the council or to staff members – often from organisations made up of peers in various disciplines and specialist sectors. 

Following is a list of some of Rotorua Lakes Council’s more recent awards and accolades.



  • The Redwoods has been voted New Zealand's favourite place to cycle in a recent Bike Wise competition. There were more than 200 nominations, which included a tale from each voter on why it was their favourite place to cycle.
  • Rotorua Museum together with Mediaworks partner The Edge, won ‘Best Direct Client Campaign’ at the New Zealand Radio Awards for the same-sex wedding event and promotion  


  • Rotorua Museum won the ‘Best Museum Project – Activity’ Award at the prestigious 2014 Museums Aotearoa Awards. The award is for its ‘On the Wing – urban release of the New Zealand falcon’ project.


  • The Redwoods and Tokorangi Forest receive their second successive international Green Flag Award, having first been a recipient at the 2013 inaugural awards.



  • Rotorua Museum took out the Hospitality & Attractions Business Award at the 2013 Westpac Business Excellence Awards.
  • RLC Client Support Manager Paul Spurdle was a finalist in the  Westpac Business Excellence Awards' Young Business Leader section.
  • Rotorua Museum's Volunteer Guides were runners-up in the Arts and Culture category in the TrustPower Spirit of Rotorua Awards.


  • Rotorua’s reputation for hosting world-class events was recognised on a global scale with the city receiving an International Festivals and Events Association (IFEA) World Festival and Event City Award, which is sponsored internationally by Visa.
  • Our team won the 2013 ALGIM Local Government Customer Service Team of the Year Award, while Online Coordinator Margaret Cunningham received the 2013 ALGIM Professional Development Award.


  • Rotorua Museum has received a TripAdvisor hospitality certificate of excellence award, acknowledging its inclusion among the top performing 10 per cent of TripAdvisor listed businesses worldwide.


  • RLC finalists in the online services awards.


  • The Redwoods/Tokorangi Forest is the recipient of an international Green Flag Award in the programme’s inaugural year in Australia and New Zealand. The Parks Forum’s Green Flag Award is a worldwide programme which assesses the quality of parks across a number of categories, a number of categories, including safety, quality of the facilities, management of the environment and historical features, and as great places for people to play and recreate.



  •  NZ Institute of Chartered Accountants’ 2012 Leadership Award for Best Sustainability Reporting in an annual report. 


  • National runner up title for RLC website and online services in ICT Local Government Awards.  
  • NZ Recreation Association award title of “Fellow” to RLC Parks & Recreation Manager Garry Page.
  • Highly commended award for RLC Youth Spaces project from NZ Recreation Association.
  • NZ Recreation Association’s Ian Galloway Memorial cup for excellence in parks industry to Walter Miller.
  • NZ Institute of Surveyors’ Award of Excellence for RLC’s Whakarewarewa Forest and Redwoods fabric map developed with Canmap Hawley Ltd.


  • Supreme Award at the 2012 TrustPower Spirit of Rotorua Awards for Keep Rotorua Beautiful programme.
  • Rotorua Employee of the Year award for RLC Parks Operations Manager Walter Miller in the 2012 Westpac Business Excellence Awards.


  • Supreme Award in the Association of Local Government Information Management's Customer Service Awards'  ‘Building Organisational Capability’ category for RLC's ‘Lean Thinking’ programme at the Aquatic Centre.
  • ‘Ultimate Local Government Customer Service Centre’ award in the NZ Society of Local Government Managers’ Local Government Excellence Awards.
  •  Inaugural Trust Power Rotorua Youth Community Spirit Award for RLC Swimsation Instructor Kelsey Horne.


  • Rotorua Museum finalist in 2012 Westpac Rotorua Business Excellence Awards.
  • RLC Aquatics & Leisure Programmes Manager Louis Sylvester finalist in 2012 Westpac Rotorua Business Excellence Awards.
  • Third place spot for RLC entry in Wearable Creationz Awards. 
  • Bronze accreditation for RLC in WorkWell workplace wellness programme.


  • National Award of Excellence in the NZ Property Industry Awards’ ’Heritage and Adaptive Reuses of Property’ category for RLC’s museum extensions.


  • NZ Association of Local Government Information Management ranks RLC website 7th best in the country.
  • National Youth Spaces Award at the 2012 Youth in Local Government conference for RLC’s Western Heights and Fordlands youth spaces.


  • Community Business Award at Deloitte Chinese Business Figures Awards for RLC’s Destination Rotorua Marketing Business Development Manager-Asia, Shelly Huang.


  • Bronze medal at the Ellerslie International Flower Show regional section for Destination Rotorua Marketing.






Page reviewed: 25 Feb 2015 11:46am