Payment Options

Rates are automatically deducted each quarter (or annually if you prefer) from your nominated bank account.
Rates invoices are sent to you each quarter, reminding you that you have authorised a direct debit and letting you know when your account will be debited.
Direct Debit Form (pdf 45kb)
Water Rates Direct Debit Form (pdf 112kb)

You can use internet or telephone banking to pay your rates and other Rotorua District Council payments.

Telephone:

Before contacting your bank to set up payments by telephone contact Council’s Rates Department for the information you need.

Internet:

Rotorua District Council should be set up as a bill payee with your bank.
Certain banks, eg ANZ, require you to contact them to set this up and you will need to provide the bank with the Valuation reference number from your rates invoice for the applicable property. The bank will have all of the other required details.
To set up Rotorua District Council for your bill payment:
Log on to your bank account
Select your Bill Payment function
Search for Rotorua District Council, as your Bill Payee. (you do not need the bank account number.)
Follow the prompts.
If you experience difficulty with your internet banking set-up contact your bank’s Customer Service 0800 number:

ANZ 0800 368 524

ASB 0800 327 863

BNZ 0800 999 269

KIWIBANK 0800 11 33 55

NATIONAL BANK 0800 18 18 18

WESTPAC 0800 400 600
Note: For multiple properties it is essential that a separate payment is set up for each property.

Regular payments are made from your bank account (weekly, fortnightly or monthly).
You may need to increase the payments from time to time, so that they completely clear your instalments and you avoid late payment penalties.
Contact the Rates Department for a form and further information.

You can use Mastercard or Visa to pay rates through the secure BNZ online payment service. This service is only accessible via Council’s website.
BNZ charges a 2.1% fee, based on the amount paid, for each transaction. Council does not receive any part of this fee.
BNZ Credit Card Online Payment Service

Post a cheque to Rotorua District Council, Rotorua Mail Centre, Private Bag 3029, Rotorua 3046.
Be sure to include the tear-off remittance portion of your rates invoice so that we can receipt payment to the correct rates account.

Pay by cash, Eftpos or cheque at Council’s Customer Centre. To avoid the queues you can use our 'drop-off' boxes located in the Customer Centre for your cheque payments.

Rotorua District Council