Contact Us


If you are media please email your enquiry to

General Enquiries

If you have a general enquiry, you can send us an email:  or use the online General Feedback form.  Please note that this email is only monitored during office hours.​

Call Us

Our call centre is open 24 hours, seven days a week 
​National ​Telephone:      07 348 4199 ​Fax:     07 346 3143
Calling from overseas​ ​Telephone: +64 7 348 4199 Fax +64 7 346 3143​

Email Us


Text Us

TXT to 4343. In the text body enter the letters RDC, then a space before you add your comment. (The letters RDC can be in lower case or capital letters.)

Write to Us

Rotorua Lakes Council 
Private Bag 3029
Rotorua Mail Centre
Rotorua 3046

Visit Us

Council Headquarters:
Rotorua Lakes Council 
Civic Centre
1061 Haupapa Street

Opening Hours (except public holidays)
8am to 5pm,  Monday to Friday

To avoid delays you are welcome to use our 'drop-off' boxes located in the Customer Centre for your cheque payments.

 RLC on Facebook

Location Information
Civic Centre, 1061 Haupapa Street, Rotorua
Opening Hours
Mon-Fri: 8am - 5pm
Phone: +64 7 348 4199
Page reviewed: 29 Sep 2015 10:30am